Monday – Friday from 10 AM to 5PM (PST). Most responses will receive a reply within 24-48 hours. Evening, weekends, and major holidays are spent away from technology, therefore you will only receive responses during business hours.
PLATFORMS I WORK WITH
At this time, I work with self-hosted WordPress websites exclusively.
THEMES + CUSTOMIZATION
I work with already established themes and customize them to match your individual business and branding. I can do a lot with the base level theme, add coding, customizations, tweaks, and more to make it completely your own. At this time, I do not build websites 100% from scratch and customized from top to bottom.
All communication will mostly be done through email, client portal, and your project (once booked) via Asana. If video chatting, that will be done via Zoom and scheduled in advance. Please be aware that communication is key to the success of a project as I believe in a fully collaborative approach, therefore scheduling a project during months you are fully available is encouraged.
BOOKING A PACKAGE / SERVICE
If you are interested in working with me, please fill out the form found here so I can get to know your business and vision. I will be in touch soon after to discuss next steps.
After our consultation, and we both feel we are a good fit to work together, I will send out the contract for the package of your choice alongside a deposit. The contract must be signed and the deposit must be paid in full to be scheduled in my calendar. After those two things are handled, you’ll be booked and notified with more information about next steps to prepare!
Due to the type of service, there are no refunds, no exception.
Please treat me with the same respect you would expect to be treated and remember that I am a human with a family, friends, and a life outside of web designing. I reserve the right to refuse to work with you, for any reason, at any time.
If you have any questions at all, please contact me and I’d be happy to answer your questions! These terms are subject to change at anytime.
Frequently Asked Questions
Find out exactly what you need answered by clicking the quick links below. If you have more questions beyond what’s here, I’d be happy to answer any questions you have once communication has started and we begin to talk about your individual project. If you’ve already submitted a contact form, I’ll be in touch with you soon and we can connect on those questions!
WordPress Branding + Website Design FAQ
To secure a date on my calendar and begin the process, the initial deposit is $200.
The deposit is non-refundable, as it removes the date in my calendar, therefore becoming unavailable to potential clients.
After our consultation, and we both feel we are a good fit to work together, I will send out the contract for the package of your choice alongside a deposit for $200. The remaining core balance of $800 will be split into two payments. The first payment will be due prior to the start date, which is normally the 1st of the that starting month. The second payment will be due at the beginning of the following month.
Both payments must be paid in full before any work on actual website is done.
Anything beyond the package cost, including themes, add-ons, or WordPress services, will be invoiced separately prior to the second payment due date.
Besides my Branding + Website Design package, you must have the following:
- Domain - Cost is usually around $12 a year
- e.g. http://www.laugheatlearn.com, I personally use Google Domains
- Hosting - Cost can depend on website size, speed, and traffic, and ranges from $4-$25+ a month
- e.g. where your website is stored on the internet, I personally use TechSurgeons
- Theme - Cost depends on theme and functionally, and ranges from $19-$75+
- e.g. structure of your website for the designs and customization, I worked with Pipdig to create mine
The WordPress Branding + Website Design process takes a minimum of 8 weeks to complete.
Average timeframe focuses on Branding for 4 weeks and Website building for 4 weeks. Each client is different, therefore each project will be different in terms of the timeline to completion.
Although the project includes 14 hours of work, that does not mean it will be completed within one day, as I believe in and practice the collaborative process for all the brands and websites I build.
From start to finish, your project is tracked using a timer program called Harvest. This will track all the work I do on said project, including building your brand, design elements, website setup, customization, install, email communication, and all revisions throughout the process.
The time allowance of 14 hours included is based off tracking data I've collected over 5 years of working on my clients' respective branding and website builds. On average, this is more than enough time to get everything accomplished for the full WordPress Branding + Website Design process.
It’s my promise that I will work efficiently within your time allowance, keep track of everything I do, and give you access to a live view of our time and what it is going towards at all times.
What can I do to ensure I stay on track with the project timeline for completion? Why is communication so important?
Communication is key to staying on track within your project process. Once we begin our collaboration of the design, you will need to frequently check your email for all things design related, and reply within 24-48 hours. This is to ensure your design is completed in a timely and efficient manner. We will work as a team throughout this process, step by step, so a delay will halt the work until a response has been sent. This can eat up a lot of potential work days if responses are not sent within 48 hours.
Other factors to consider and be on top of are: turning in and responding to homework, having some knowledge of the WordPress platform (or make time to learn some aspects), making sure login information needed is correct so I can gain access, and/or sending in required files and documents needed ahead of schedule or quickly when asked for.
I cannot stress it enough that email communication + responses are KEY to a project staying on schedule.
As I've said before, communication is key for progress. If you choose me as your designer, I am your partner in this journey, however, you also have to be in 100% as well for this to work. If you know your going to be in a busy season during the time we are scheduled to work on your project, let's schedule a better date for you to be fully present.
Any communication/feedback delays that last more than 1 week (7 days) (without prior notice) will automatically add a “Lack of Communication" Fee of $30 to your invoice. If a client does not respond or communicate within 3 weeks (21 days) the project will be suspended and there will be a $100 Restart Fee to resume the work on a branding, website design, or any services you’ve hired me to do.
All accumulated "Lack of Communication" fees AND restart fee MUST be paid in full before I begin work on your project again, no exception.
I do understand that emergencies do happen, so if this is the case, please send me a simple email letting me know your situation.
Ultimately, each client I work with will vary depending on the needs for their personal project, and therefore additional time may be needed to complete. In this case, time overage will be invoiced at the rate of $60 per hour, and must be paid in full before completion of work and site launch.
By agreeing to the terms of design contract, you agree that there may be a possibility of going over the time allowance. I will do my best to make sure you are notified prior to going over time, however, you yourself will always have access to the live timesheet view to check as well, and it is not my responsibility to send reminders of where we are with usage.
WordPress.com is as similar to Blogger, but it's using the WordPress structure. It’s free and you can simply sign up and begin to setup a blog/site similar to Blogspot’s platform. As with Blogger, WordPress.com has many limitations to what it may look like, the widgets/plugins you can use, and the sense of overall ownership.
WordPress.org is similar to owning an actual website. You purchase hosting (online storage) for your site, hook your domain (.com) to it, and install the free WordPress framework onto your hosting. From there, you pretty much have free control of everything your site does, how it looks, how it feels, and how it acts. There are 1,000s of plugins to choose from (free and paid) that will help enhance your site, alongside a ton of themes to browse and setup. These themes can be customizable to ensure that your website looks and interacts for your potential readers/customers, exactly to your vision. You can hire someone (like me!) to help you setup your self-hosted WordPress, customize the theme, and get your site up and running with branding in mind.
Are you still confused? Don’t worry, you’re not the only one! Just remember, with WordPress.org (the self-hosted version) your options for your site are endless! You can read more about the differences here.
The WordPress Branding + Website Design package does not include any of the following: Custom Clip Art Creation, Paid Fonts, Theme, Paid Plugins, Content Creation or Uploading, Website Maintenance, Security, or Migration. If needed, these costs will be added separately to your invoice and/or can be purchased separately.
No, Branding (and it's process entirely) is automatically included in every WordPress Branding + Website Design package.